Complaints Handling
Complaints Handling
The Ombudsperson for Financial Services Act 2018 (the “Act”), proclaimed on 01 March 2019, provides for the establishment of the Office of the Ombudsperson for Financial Services. With a view to giving better protection to consumers of financial services, the Ombudsperson for Financial Services will receive and deal with complaints from consumers of financial services (as defined in the Act) against financial institutions and may make an award for compensation, where appropriate, and give such directives as he may determine to financial institutions. It is incumbent on the Office of Ombudsperson for Financial Services to inform and educate the general public on investments in financial services offered by financial institutions.
The Office of Ombudsperson for Financial Services has, on 07 March 2019, published the procedures which should be followed by an aggrieved person for the making of a complaint to the Office of Ombudsperson for Financial Services. The contacts details are as follows:
Office of Ombudsperson for Financial Services
8th Floor, SICOM Tower, Wall Street,
Ebene Cybercity 72201
Telephone number : (230) 460 0473/4
Fax number : (230) 468 6473
Email : ombudspersonfs@ofsmauritius.org
Communique: Communique from the Office of Ombudsperson for Financial Services
Complaints falling outside the purview of the Office of Ombudsperson for Financial Services (Global Business as provided in Part X of Financial Services Act 2007)
A complaint falling outside the purview of the Office of Ombudsperson for Financial Services in respect of licensee(s) of the FSC may be filed with the FSC by completing the “Complaints Form Online” below