Consumer Education Outreach Programme

Consumer Education Outreach Programme

Informed consumers make better financial decisions. Given the complexity of the financial services sector, in an effort to reach out and be more visible to the public, the FSC embarked on its Consumer Education Outreach Programme in 2012. To this effect, the FSC launched the Consumer Education Roadshow in November 2012 in various parts of the island including Rodrigues. During this Campaign to sensitise consumers about financial services, officers of the FSC went to various localities of Mauritius, including Rodrigues Island, to talk on insurance, capital markets and other investment products and services and explain the risks and benefits as well as the importance of terms and conditions when investing. The FSC highlights to the public the importance of verifying and ensuring that companies offering financial products and services are duly licensed and authorised by the FSC or the Bank of Mauritius (BOM).

The success of the programme in 2012 advocated the need for the development further initiatives under the FSC Consumer protection mandate. Thus, the FSC regularly conducts consumer awareness talks for the different sections of the Mauritian population in a targeted approach. The focus of the programme are direct consumers of financial services and products on the one hand and on the other, stakeholders dealing with consumers on a regular basis. This approach ensures reaching the maximum number of consumers effectively and in a timely manner as these stakeholders are often the first interface with the public. The objective, therefore, is to provide them with the necessary information they need to counsel members of the public who come to them with financial products-related issues.

List of initiatives already undertaken:

  • Consumer awareness session for senior citizens at the Lady Sushil Ramgoolam Recreational Centre in Pointe aux Piments in January 2016.
  • Consumer awareness session for Students of Loreto College Mahebourg in February 2016.
  • Consumer awareness session for members of the Senior Citizen Association of Goodlands in February 2016.
  • Guidance to members of the public interested in pursuing their studies and careers in the financial services sector during the Career Fair at Rose Belle in February 2016.
  • Consumer awareness session for members of the public residing at Ferney at the Ferney Community Centre in April 2016.
  • Consumer awareness session for members of the public residing at Beau Vallon at the Beau Vallon Community Centre in April 2016.
  • Consumer awareness session for Small and Medium Entrepreneur of Mauritius and Rodrigues and the members of the public attending the Small and Medium Enterprise Fair at Swami Vivekananda Conventional Centre in May 2016.
  • Consumer Outreach session in Rodrigues Island from 23-25 May 2016. The broad objectives were to reach out to a maximum number of students, economic operators (including Cooperatives and SMEs), public officers and FSC licensees to impart financial education. Audiences were secondary school students from Marechal College, Rodrigues College, Mon Lubin and Le Chou Colleges, public officials and members of the Cooperatives and SMEs of Rodrigues Island.
  • Guidance to members of the public interested in pursuing their studies and careers in the financial services sector during the Career Fair at BPML Ebene in June 2016.
  • Consumer awareness session for Students of BPS College in June 2016.
  • Consumer awareness session for Students of Dr. Regis Chaperon SSS in June 2016.
  • Consumer awareness session for members of the Chemin Grenier Women Centre in July 2016.
  • Consumer awareness session for senior citizens at the Lady Sushil Ramgoolam Recreational Centre in Pointe aux Piments in August 2016.
  • Consumer awareness session for senior citizens at the Sir Seewoosagur Ramgoolam Recreational Centre in Belle Mare in September 2016.
  • Consumer awareness session for members of the public residing at Plaisance at the Plaisance Community Centre in October 2016.
  • Consumer awareness session for members of the public residing at Quatre Soeurs at the Quatre Soeurs Community Centre in November 2016.
  • Consumer awareness session for members of the public residing at Barlow at the Barlow Community Centre in December 2016.
  • Consumer awareness session for members of the Women Association of the southern part of Mauritius at Rose Belle in December 2016.
  • Consumer awareness session for senior citizens at the Sir Seewoosagur Ramgoolam Recreational Centre in Belle Mare in February 2015.
  • Consumer awareness session for members of the Surinam Women Empowerment Centre in March 2015.
  • Consumer awareness session for senior citizens at the Lady Sushil Ramgoolam Recreational Centre in Pointe aux Piments in September 2015.
  • Consumer awareness session for members of the Caring Senior Citizens of Quatre Bornes in October 2015.
  • Consumer awareness session for members of the Rose Belle Women Empowerment Centre in November 2015.
  • Awareness session for employees of the Municipal Council of Vacoas / Phoenix in January 2014.
  • Consumer awareness session at the Mauritius Alliance of Women of Quatre Bornes in February 2014.
  • Consumer awareness session for senior citizens of the Sir James Burty David Recreational Centre in Pointe aux Sables in March 2014.
  • Consumer awareness session at the Women International Association at Quatre Bornes in May 2014.
  • Consumer awareness session for inhabitants of Pointe aux Piments in July 2014.
  • Consumer awareness session for inhabitants of 16eme Mille Forest-Side in August 2014.
  • Consumer awareness session for senior citizens at the Lady Sushil Ramgoolam Recreational Centre in Pointe aux Piments in September 2014.
  • Consumer awareness session for members of the Mare D’Albert Women’s Association in October 2014.
  • Consumer awareness session for inhabitants of Mare Tabac in November 2014.
  • Consumer awareness session for participants and invitees of the Duke of Edinburgh Award organized by the Ministry of Youth and Sports at Rabindranath Tagore Secondary School in December 2014.
  • Information Session for Public Officers on Consumer Education in January 2013. It benefited around hundred officers of the Citizens Advice Bureau and Social Welfare Centres. The objective was to equip them with the necessary information to better counsel members of the public on finance related issues.
  • Informative session for members of the Cooperative Union Ltd of the northern region of Mauritius in January 2013.
  • Consumer awareness session for senior citizens at the Sir James Burty David Recreational Centre in Pointe aux Sables in April 2013.
  • Awareness session for employees of the Municipal Council of Curepipe in May 2013.
  • Information session on consumer rights and responsibilities for representatives of Non-Governmental Organisations and Consumer Protection Agencies in May 2013.
  • Awareness session for members of the Arya Sabha of Vacoas in May 2013.
  • Informative session for members of the Cooperative Union Ltd of the southern region of Mauritius in May 2013.
  • Guidance to students interested in pursuing their studies and careers in the financial services sector during the second edition of the Salon de la Formation et des Métiers held in Malabar, Rodrigues from 06 to 08 June 2013.
  • Consumer awareness session for the Club Flamboyant regrouping ex-civil servants at the Civil Service House, Gymkhana Vacoas in June 2013.
  • Consumer awareness session at the Women Centre of Rose Belle in August 2013.
  • Informative session for members of the NGOs – APEA / Act Together in October 2013.
  • Consumer awareness session for senior citizens at the Sir Seewoosagur Ramgoolam Recreational Centre in Belle Mare in November 2013.